Privacy Policy

1. Introduction

Thvoidcraft ("we", "us", "our") is committed to protecting the personal data of everyone who interacts with our services. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and what rights you hold over your data. It applies to all services offered by Thvoidcraft, including financial education sessions, mentorship programs, and this website.

If you have questions about this policy or how your data is handled, please contact us at privacy@thvoidcraft.

2. Data We Collect

Information you provide directly

• Name, email address, and phone number when submitting enquiries or booking sessions
• Financial information shared during education sessions (handled under strict confidentiality)
• Messages and correspondence submitted through our contact form

Information collected automatically

• Browser type, device information, and IP address through website analytics
• Pages visited and time spent, via analytics cookies (only if consent is given)

Legal basis for processing

We process personal data on the following grounds: your consent (for marketing communications and optional cookies); the performance of a contract (to deliver the session you have booked); and our legitimate interests (to manage enquiries and improve our services).

3. How We Use Your Data

• To respond to enquiries and schedule sessions
• To deliver the financial education services you have engaged
• To produce session documentation and send it to you
• To improve our website and understand how visitors use it (analytics, with consent)
• To comply with legal and regulatory obligations under Thai law

We do not sell personal data. We do not use session content for any purpose other than delivering the requested service.

4. Data Retention

Contact form submissions and enquiry data are retained for up to 12 months. Session documentation may be retained for up to 3 years for our records, after which it is securely deleted. If you request deletion earlier, we will action that request within 30 days except where legal obligations require retention.

5. Data Protection Measures

We apply the following measures to protect your information:

• Encrypted storage for digital records
• Access limited to personnel directly involved in service delivery
• Secure handling of physical session notes
• Regular review of our data practices for compliance with Thailand's Personal Data Protection Act (PDPA B.E. 2562)

In the event of a data breach that poses a risk to affected individuals, we will notify the relevant supervisory authority and affected parties in accordance with PDPA requirements.

6. Cookies

Our website uses essential cookies for basic functionality, and optional analytics and preference cookies which are only placed with your consent. For full details, please read our Cookie Policy.

7. Third-Party Services

We may use the following third-party services, each with their own privacy policies:

• Google Analytics (website analytics, with consent)
• Email service providers for correspondence delivery

We do not share your personal data with financial product providers or advertising networks.

8. Your Rights Under PDPA

As a data subject under Thailand's Personal Data Protection Act, you have the right to:

• Access your personal data held by us
• Rectification of inaccurate or incomplete data
• Erasure of your data, subject to legal retention requirements
• Data portability in a commonly used format
• Object to processing based on legitimate interests
• Withdraw consent at any time for processing based on consent
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please contact us at privacy@thvoidcraft. We will respond within 30 days.

9. Links to External Sites

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are designed for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services following any update constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

12. Contact Information

For any privacy-related questions, data subject requests, or concerns, please contact:

• Email: privacy@thvoidcraft
• Address: 38/2 Ratchawithi Road, Thanon Phaya Thai, Ratchathewi, Bangkok 10400, Thailand
• Phone: +66 2 245 7183